REFUNDS, RETURNS, EXCHANGES & CANCELLATIONS / CHANGES TO ORDERS


RETURNS, REFUNDS + EXCHANGES

The provision of goods and services by Sonny Mo Arts may be subject to supplier availability. In rare cases of unavailability, Sonny Mo Arts will refund the client in full within 30 days, unless the customer agrees to wait until stock is available.

No refunds, returns or exchanges are allowed on custom orders. All unframed and framed wall art orders are made to order; therefore, all orders are considered as custom orders. 

Please note, no refunds will be issued for damaged goods but will happily be replaced. Items that was damaged due to customer negligence or abuse will not be replaced, refunded or exchanged. 

If your order arrived incorrect, incomplete or damaged in any way, please contact us within 48 hours of receiving it so that I can investigate and determine the next step. Please provide clear photos of the damaged packaging and item, and any other relevant information. In certain cases, the client will be required to return the damaged item to Sonny Mo Arts.

A replacement will only be actioned once the damaged / incorrect item has been returned to Sonny Mo Arts for inspection. If it is determined that the damage was caused by customer negligence, no replacement will be issued and any courier fees incurred will be for the customer’s account.

Please note that items sent back to Sonny Mo Arts will only be accepted via courier delivered directly to Sonny Mo Arts (Sonje Mouton). No parcels will be accepted via the Post Office or PostNet.

     

    ORDER CANCELLATIONS / ORDER CHANGES

    Please note: If your order has not been dispatched yet, it does not necessarily mean your order is not in production yet.

    All orders are made to order and we do not keep stock on hand. Therefore, cancellations or changes to your order will only be possible within 2 days (48 hours) of placing your order. Please note that a cancellation fee may apply, in particular to international transactions.  

    Where it is possible to change an order, only order upgrades will be allowed, not order downgrades.   

    Please make sure you ready the product description thoroughly before checkout, and that you select the correct size / colour / print.

    Any changes to your order might cause a dispatch delay. This will be communicated to you beforehand. 

     

    VARIATION

    Sonny Mo Arts may, in its sole discretion, change this agreement or any part thereof at any time without notice.