T's + C's

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

Sonny Mo Arts is a business in the online retail industry that creates and sells home decor.

 

DELIVERY + SHIPPING POLICY

All orders will only be confirmed and processed once payment has been received.

NB: Please see each product for their respective lead times.  Should you order more than one item but with different lead time, kindly note that everything will be shipped together once the whole order is ready (unless separate orders are placed).

  

As soon as your parcel is on it's way, a confirmation e-mail will be sent with tracking details.

Local Shipping (South Africa)

Local orders within South Africa will be shipped with The Courier Guy straight to your door and is FREE with all orders above R800!  Delivery will take about 1-2 business days, but if you reside in a more isolated area (small town or a farm) please allow one or two additional days.

Please provide an address where you or someone you trust will be able to receive your parcel between 8AM and 5PM.  If you only want the parcel to be delivered to you directly or to someone you trust, please specify during checkout.

International Shipping

Shipping costs for international orders are R400-R700, depending on the order, and will be shipped door-to-door via EMS, a member of the SA Post Office, with a tracking number.

Please allow 5-10 business days for orders to be delivered.  Sonny Mo cannot be held liable for delays outside their control but we will do everything in our power to ensure your order gets delivered to you in a timely manner.  Please also keep in mind that delivery times may be influence by your country's customs and/or post office process.

Please provide an address where you or someone you trust will be able to receive your parcel.

 

RETURN + REFUND POLICY

The provision of goods and services by Sonny Mo Arts is subject to supplier availability. In rare cases of unavailability, Sonny Mo Arts will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

Returns and refunds will be evaluated individually and handled accordingly.  If your order arrived damaged in any way, please contact us within 3 business days of receiving it so that I can investigate and determine the next step.  Please provide clear photos of the damaged packaging and item.  In certain cases the client may be required to return the damaged item to Sonny Mo Arts.

Please note, no refunds will be given for damaged goods but will happily be replaced.  Items that was damages due to customer negligence or abuse will not be replaced.

No refunds, cancellations or exchanges will be allowed on custom orders.

 

Should the client request a refund or exchange, the item needs to be returned to Sonny Mo Arts undamaged, unused and in the original packaging.  Sonny Mo Arts will inspect the items and should the items be returned in good order, the exchange/refund will be processed.

Please note that items sent back to Sonny Mo Arts will only be accepted via courier delivered directly to Sonny Mo Arts (Sonjé Mouton).  No parcels will be accepted via the Post Office or PostNet.

 

CUSTOMER PRIVACY POLICY

Sonny Mo Arts shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

All information collected during the checkout process is to allow me to accurately process and deliver the order, and provide progress updates.  Customer information will not be sold or made available to third persons.

 

PAYMENT OPTIONS AVAILABLE

 

Payment can be made via:

1) Card Payments (Debit/Credit Card) 

Card payments will be processed via 2Checkout.

2) Zapper

To make a payment using Zapper, select "Manuel Payment" as your payment option.  Complete checkout, and on the "thank you" page a Zapper QR code will be displayed.

 

Use the Zapper app on your smartphone to quickly and easily make your payment by scanning the displayed QR code, and entering the amount due when prompted.

3) EFT (Electronic Funds Transfer / Wire Transfer) or Direct Deposit

To make a payment using this method, select "Manuel Payment" during checkout.  You will be given instructions on how to make a payment directly into my bank account.

 

Kindly note that any additional bank charges will be for the clients account, usually applicable with international payments or direct deposit at the bank.

 

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Sonny Mo Arts separately from card details which are entered by the client on 2Checkout or Payfast secure site.  For more detail on 2Checkout refer to www.2checkout.com and for more details on Payfast on Payfast refer to www.payfast.co.za.

 

MERCHANT OUTLET AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

RESPONSIBILITY

Sonny Mo Arts takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Sonny Mo Arts chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

VARIATION

Sonny Mo Arts may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

COMPANY INFORMATION

This website is run by Sonjé Mouton (sole trader) based in South Africa trading as Sonny Mo Arts.

 

SONNY MO ARTS CONTACT DETAILS

E-Mail: hello.sonnymo@gamil.com

Telephone: 072 044 7562 (Kindly note, no orders, enquiries etc. will be handled over the phone, SMS or Whatsapp and is available for urgent matters only.)

 

GENERAL

  • All prints are printed on high quality archival paper.

  • All items will come with care instructions.

  • Frames are not included and for demonstration purposes only, unless otherwise stated.

  • Prints will be printed in high resolution and the images seen on the Sonny Mo Arts website have been resized for display purposes.

  • Some images are edited to have a grainy and film-like appearance.

  • Size illustration is not to scale. Please measure the area you wish to display the prints to ensure you order the correct size.

  • Sonny Mo is not responsible for monitor colour variations. 

  • If there's anything else that you might have questions about, please feel free to get in touch.  

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© Copyright 2019.  Sonny Mo Arts.